ElevenLabs Adds 'AI Engineer' Capability to Voice Agents: Reads Calls, Adjusts Configurations, and Conducts Self-Testing
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Beating AI Express: ElevenAgents is ElevenLabs’ enterprise AI Agent platform, which lets businesses build AI agents capable of handling phone calls, online chats, and customer service tasks. Now, ElevenLabs has added Architect, a built-in AI assistant designed to help teams build and maintain these agents. For instance, if refund calls are often routed to human agents, teams can ask Architect directly for the reason. The tool analyzes real call logs, agent configurations, and test results to pinpoint issues, then modifies prompts, workflows, tools, knowledge bases, or guardrails. After adjustments, Architect automatically generates simulation tests to compare performance pre- and post-change. All changes are saved as drafts first, so they do not impact live agents directly. Once testing is done, modifications are submitted for human review and deployment. Architect can also build new agents: after users outline their requirements and provide relevant materials, it configures prompts, knowledge bases, tools, and tests. Teams can access Architect via Claude, Claude Code, ChatGPT, and Cursor. ElevenLabs notes that Architect enables continuous improvement for agents, though tasks still need human initiation, and all modifications require approval before going live.
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