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Bithumb: To Compensate for Customer Losses Due to "Accidental Bitcoin Airdrop," Commits to Improving System and Processes

2026.02.07 16:41:19

**February 7th** South Korean crypto exchange Bithumb has issued updates on its accidental Bitcoin airdrop incident: The platform has reported the matter to all relevant authorities and is fully cooperating with the Financial Services Commission’s (FSC) investigation. Bithumb says it will prevent human errors from escalating into accidents through robust systems and processes. The company will take full responsibility for customer losses: A sharp market price drop triggered panic selling under unfavorable conditions for users, and Bithumb will fully compensate affected customers—including additional compensation. Estimated losses total approximately 1 billion Korean won ($680,000). Bithumb also plans to establish a permanent 100 billion Korean won Customer Protection Fund to immediately safeguard customer assets in case of future accidents. In related news, Bithumb confirms it mistakenly airdropped 3% of Bitcoin’s total supply to users. It has recovered 99.7% of the airdropped amount, and accounts linked to improper profits have been frozen.
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