Qianwen Go! Exposé: AI reviews flight orders, negotiates with customer service, secures 70 yuan in cash for users

Beating AI Express (Insight) News: Alibaba’s Qianwen is set to launch a personal intelligent agent named "Qianwen Go!", which can operate real apps to handle complex tasks requiring repeated queries and communication on users’ behalf. According to beta test cases, it can already help users claim flight delay compensation and apply for Taobao price protection refunds. In one instance, a user only remembered a previous round-trip flight between Lanzhou and Hangzhou was delayed, but could not recall the specific flight number. Qianwen Go! checked four orders from four airlines, finally identifying China Eastern Airlines flight MU2445. After encountering issues with the customer service hotline, it switched to online customer service. Initially, the agent offered only a 70-yuan voucher; after the user rejected this, Qianwen Go! continued negotiating, ultimately securing 70 yuan in cash transferred to the user’s Alipay account. In another case, Qianwen Go! automatically checked a Taobao order, found a wok eligible for price protection, and successfully applied for a 52-yuan price difference refund. Initial supported scenarios also include car maintenance inquiries and bookings, sports venue reservations, and calculating the actual take-home price of home appliances, covering comprehensive subsidies, old appliance recycling, and delivery/installation fees. Qianwen had previously integrated Alibaba ecosystem services including Taobao, Fliggy, and Amap, enabling users to shop, order takeout, and book flights. This upgrade further extends to non-routine tasks such as after-sales and claims, where the agent must adjust its operational path based on execution results.