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CZ: No system can maintain 100% uptime. All affected users have been duly compensated by Binance

2 hours ago

Binance founder Changpeng Zhao (CZ) addressed recent market FUD in an AMA on January 31, stating: "Some users claimed the sharp market drop was tied to a system issue. From what I can tell, Binance did experience performance glitches during peak hours. All affected users have already received proper compensation from the exchange, I believe. Binance has gone above and beyond to support its users. That said, no technology is infallible—no website or exchange can guarantee 100% uptime. Internet outages, Cloudflare issues, even X (Twitter) downtime happen to every platform. If your trading strategy relies on everything always working perfectly, any breakdown in the chain will lead to losses, which probably means you’re taking on too much risk. While Binance’s user terms explicitly note such incidents may occur and the platform isn’t liable, the exchange has still compensated affected users well—even though it wasn’t required to. Additionally, many users with no connection to the minor glitches are seeking compensation. Only a small number of users had traceable account balance update issues, per my understanding. Yet plenty of others—whose losses aren’t tied to the glitches—are filing claims. Worse, a large group claims the entire October 10 market drop was Binance’s fault and demands full compensation. That’s equally unreasonable."
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