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Bitget reports on the progress of handling the VOXEL contract's abnormal transaction: the rollback of transactions related to the account and account recovery has been basically completed.

3 hours ago

April 22nd. As per an official announcement, Bitget has declared that the rollback of relevant accounts and the recovery of accounts have been largely completed. Meanwhile, the compensation for users who endured contract losses during the abnormal trading period is also in the process of being carried out. Bitget will give top precedence to this and finish it as promptly as possible. Bitget has also noticed that some users have provided feedback indicating that after the transaction rollback, there have been incidents of "erroneous fee deductions" and "inaccurate profit and loss calculations." Bitget has launched an internal recheck and reassurance procedure. If users have any queries, please get in touch with the 24/7 online customer service. Bitget will verify promptly to ensure that no user will encounter any "erroneous transaction fee deductions" or "loss of principal" due to this incident. Bitget will continuously optimize its platform products, risk control systems, and trading experience.
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